Payment and Making
Product must be paid for in full before making can commence. Making in normal periods usually takes 1 week for knitted products, and 1-5 business days for all other products. During busy periods, making may take a maximum of 2-3 weeks for knitted products, and 5 business days for all other products as all products are made by hand.

Shipping
All standard delivery is untracked. Please contact us should you want to upgrade to signed & tracked delivery. Delivery in the UK can take up to 3 days after making the product (varies for different items). Orders are shipped from the UK. Estimated shipping times are 1-2 weeks to Europe, 2-3 weeks to the US, Canada and Australia and approx 3 weeks for other international orders. All of the items have the option to be sent via normal post or via tracked & signed post. The default shipping is standard shipping. Pluck'd Designs cannot be held responsible for any products lost in the post, but we will work with you to solve any issues! Please contact us should you have any queries! ;) 

Additional Policies and FAQ's
Whilst Pluck'd Designs try to get the best possible colour match, colours will vary slightly for each garment, as they have been hand-dyed in small batches.
Whilst the wool has been professionally cleaned, due to the nature of the material (and sheep!) there may be small bits of hay, grass or mud in the wool. We want to reassure you that this does happen when working with natural fibres, and that the garment is clean and ready to wear! 

We recommend that you dry clean your garment once every 3 months, as well as use a de-linter or your fingers to remove any lint when needed. 

Privacy Policy

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Your privacy is very important to the Pluck'd Designs. (“Pluck'd Designs” “we,” “us,” or “our”). We have created this privacy policy below to explain Pluck'd Designs' collects information and what it is used for. This privacy policy applies between you, the User of this website, and Pluck'd Designs, the owner and provider of this website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found on this same page, and the bottom of our Privacy Policy.

Please read this privacy policy carefully.

Definitions and Interpretation

1. In this privacy policy , the following definitions are used:

Data: collectively all information that you submit to Pluck’d Designs via the website. This definition incorporates, where applicable, the definitions provided in the Date Protection Laws;

Data Protection laws: any applicable law relating to the processing of personal data, included but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR: The General Data Protection Regulation (EU) 2016/679;

Pluck'd Designs, we or us: Pluck'd Designs of info@pluckddesigns.com.

User or you: any third party that accesses the Website and is not either: (i) employed by Pluck'd Designs and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Pluck'd Designs and accessing the website in connection with the provision of such services; and

Website: the website that you are currently using, https://pluckddesigns.com/, or https://tictail.com/pluckddesigns and any subdomains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”';

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Pluck'd Designs and Users with respect to this website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Pluck'd Designs is the “data controller”. This means that Pluck'd Designs determines the purposes for which, and the manner in which, you Data is processed.

How we collect Data

5. We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you

6. Pluck'd Designs will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post. e-mail or through any other means;

b. when you elect to receive marketing communications from us;

in each case in accordance with this privacy policy.

Data that is collected automatically

7. To the extend that you access the Website, we will collect your Data automatically, for example:

a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to the Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

8. Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. transmission by e-mail of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy.

9. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “your rights” below).

10. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details on about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. to find out how to withdraw your consent, see the section headed “your rights” below.

Keeping data secure

11. we will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your data on secure servers.

12. Technical and organisational measures include measures to deal with any suspected data breach.If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:

info@pluckddesigns.com

13. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

14. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlines in this privacy policy or until you request that the Data be deleted.

15. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

16. You have the following rights in relation to your data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with the access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to '“block” us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

17. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@pluckddesigns.com

18: If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

19. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

20. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such website. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

21. Pluck'd Designs may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control for all or part of Pluck'd Designs. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

22. We may also disclose Data to a prospective purchaser of our business or any part of it.

23. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

24. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

25. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this policy will not be affected.

26. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

27. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

28. Pluck'd Designs reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the Terms of the privacy policy on your first use of the website following the alterations. 

You may contact Pluck'd Designs by e-mail at info@pluckddesigns.com 

DATE: Version in effect from 26.10.2018


Email Notice

The information in this e-mail is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer or device.