Payment and Making
Product must be paid for in full before making can commence. Making in normal periods usually takes 1 week for knitted products, and 1-5 business days for all other products. During busy periods, making may take a maximum of 2-3 weeks for knitted products, and 5 business days for all other products as all products are made by hand.
All standard delivery is untracked. Please contact us should you want to upgrade to signed & tracked delivery. Delivery in the UK can take up to 3 days after making the product (varies for different items). Orders are shipped from the UK. Estimated shipping times are 1-2 weeks to Europe, 2-3 weeks to the US, Canada and Australia and approx 3 weeks for other international orders. All of the items have the option to be sent via normal post or via tracked & signed post. The default shipping is standard shipping. Pluck'd Designs cannot be held responsible for any products lost in the post, but we will work with you to solve any issues! Please contact us should you have any queries! ;)
Additional Policies and FAQ's
Whilst Pluck'd Designs try to get the best possible colour match, colours will vary slightly for each garment, as they have been hand-dyed in small batches.
Whilst the wool has been professionally cleaned, due to the nature of the material (and sheep!) there may be small bits of hay, grass or mud in the wool. We want to reassure you that this does happen when working with natural fibres, and that the garment is clean and ready to wear!
We recommend that you dry clean your garment once every 3 months, as well as use a de-linter or your fingers to remove any lint when needed.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- For legal reasons (like paying taxes)
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